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Principal Trainer & Founder
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Trainer Mr. Govindraj Shetty:
Govindraj Shetty is a highly experienced customer support professional with 17 years of experience in the industry. He began his career as a Customer Support Agent with Stream Global Services, now known as Concentrix, where he spent overall 7 years. working as Customer Support Agent and Team Manager Call Center Operations.
Currently, Govindraj has been heading a Customer Support Department for 9 years in Yapsody SAAS product-facing firm. During his tenure, he has successfully established the entire department along with all the support processes from scratch. His leadership and expertise have helped the organization achieve excellent customer satisfaction ratings and deliver exceptional support services.
Govindraj's passion for training and development has led him to conduct on-site Customer Support Team Lead and Customer Support Manager training in Dubai and Saudi Arabia for Koeing Solutions, a leading Indian training company. He has trained over 1000 Cognizant IT employees, including Service Delivery Managers and Associate Managers, on the Customer Support Manager Certification over the last five years.
As a Udemy trainer, Govindraj has more than 1500 students enrolled in his courses. He has created courses such as the Power of Customer Support Department, Master of Customer Support Team Leader Program, and Customer Support Management series. His courses are practical and actionable content.
Govindraj is also the founder and principal trainer of The Customer Support School. His vision is to pass on customer trends and knowledge to all employees working in the customer support sector. He believes in promoting the importance of customer support and empowering professionals to deliver exceptional support services. Govindraj has authored several books on the subject, including Power of Customer Support Department, The Frontline Customer Support Leader, and Establishing a Customer Support Department.
In summary, Govindraj Shetty is a customer support professional with extensive experience and expertise in the field. He is a passionate trainer, an accomplished author, and a thought leader in the industry. He has a proven track record of leading successful customer support teams, managing operations, and delivering exceptional results. As a certified trainer, he has also been instrumental in developing the skills and knowledge of other customer support professionals.
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